Refund & Returns Policy — U‑Unite.Me
Last updated: 25 August 2026
Website: www.u-unite.me
Business Location: Auckland, New Zealand
Contact: team@u-unite.me
1. Overview
U‑Unite.Me creates symbolic apparel, flags, accessories, and print‑on‑demand products that celebrate identity, unity, and belonging. Because every item is custom‑made to order, our refund and returns policy is designed to be fair, transparent, and aligned with New Zealand law and international best practice.
By purchasing from www.u-unite.me, you agree to the terms below.
2. Made‑to‑Order Products
All U‑Unite.Me products are produced on demand through Printify’s global fulfilment network. This means:
- Items are created specifically for your order
- We do not hold inventory
- We cannot accept returns for change of mind, wrong size selection, or personal preference
This is standard for print‑on‑demand businesses worldwide.
3. When You Are Eligible for a Refund or Replacement
We happily offer refunds or replacements in the following situations:
3.1 Damaged, Defective, or Poor‑Quality Items
If your item arrives damaged, misprinted, faulty, or with a quality issue, we will replace it or refund you.
Examples include:
- Printing errors
- Incorrect colours
- Tears, stains, or physical damage
- Incorrect product received
- Manufacturing defects
Evidence required: Please email team@u-unite.me within 14 days of delivery with:
- Order number
- Clear photos of the issue
- Photo of the packaging (if damaged)
3.2 Lost or Missing Orders
If your order does not arrive within the estimated delivery window, we will:
- Investigate with the fulfilment partner
- Replace the item
- Or refund you if the package is confirmed lost
3.3 Incorrect Address Errors (Our Fault)
If we make an addressing error, we will replace or refund your order.
4. Situations Not Eligible for Refunds or Returns
Because products are custom‑made, we cannot offer refunds or returns for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Personal preference
- Minor variations in colour due to screen differences
- Delays caused by customs, postal services, or global logistics disruptions
We encourage customers to check sizing charts carefully before ordering.
5. Order Cancellations
Because production begins shortly after payment:
- Orders can only be cancelled within 2 hours of purchase
- After production starts, cancellations are not possible
- If you need urgent help, email team@u-unite.me immediately
6. Stripe Payments & Refund Processing
All payments are processed securely through Stripe.
Refund timing:
- Approved refunds are issued within 3–7 business days
- Your bank may take additional time to release funds
- Refunds are returned to the original payment method only
We cannot issue refunds to alternative accounts or cards.
7. International Orders
We ship globally through Printify’s fulfilment partners. International customers are covered by the same refund and replacement rules.
Please note:
- Customs delays are outside our control
- Import duties or taxes are the customer’s responsibility
- We cannot refund orders refused due to unpaid customs fees
8. Return Shipping
Because items are produced on demand:
- We do not accept physical returns
- In most cases, Printify does not require the item to be sent back
- If a return is required, we will provide instructions and a return address
9. How to Request a Refund or Replacement
Please contact us at support@u-unite.me with:
- Your full name
- Order number
- Description of the issue
- Photos or video evidence
- Preferred resolution (refund or replacement)
We respond within 2–3 business days.
10. Consumer Guarantees Act (New Zealand Customers)
New Zealand customers are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
This policy does not limit your rights under New Zealand law.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.