Refund & Returns Policy — U‑Unite.Me

Last updated: 25 August 2026

Business Location: Auckland, New Zealand

Contact: team@u-unite.me

1. Overview

U‑Unite.Me creates symbolic apparel, flags, accessories, and print‑on‑demand products that celebrate identity, unity, and belonging. Because every item is custom‑made to order, our refund and returns policy is designed to be fair, transparent, and aligned with New Zealand law and international best practice.

By purchasing from www.u-unite.me, you agree to the terms below.

2. Made‑to‑Order Products

All U‑Unite.Me products are produced on demand through Printify’s global fulfilment network. This means:

Items are created specifically for your order
We do not hold inventory
We cannot accept returns for change of mind, wrong size selection, or personal preference

This is standard for print‑on‑demand businesses worldwide.

3. When You Are Eligible for a Refund or Replacement

We happily offer refunds or replacements in the following situations:

3.1 Damaged, Defective, or Poor‑Quality Items

If your item arrives damaged, misprinted, faulty, or with a quality issue, we will replace it or refund you.

Examples include:

Printing errors
Incorrect colours
Tears, stains, or physical damage
Incorrect product received
Manufacturing defects

Evidence required: Please email team@u-unite.me within 14 days of delivery with:

Order number
Clear photos of the issue
Photo of the packaging (if damaged)

3.2 Lost or Missing Orders

If your order does not arrive within the estimated delivery window, we will:

Investigate with the fulfilment partner
Replace the item
Or refund you if the package is confirmed lost

3.3 Incorrect Address Errors (Our Fault)

If we make an addressing error, we will replace or refund your order.

4. Situations Not Eligible for Refunds or Returns

Because products are custom‑made, we cannot offer refunds or returns for:

Change of mind
Ordering the wrong size
Ordering the wrong colour
Personal preference
Minor variations in colour due to screen differences
Delays caused by customs, postal services, or global logistics disruptions

We encourage customers to check sizing charts carefully before ordering.

5. Order Cancellations

Because production begins shortly after payment:

Orders can only be cancelled within 2 hours of purchase
After production starts, cancellations are not possible
If you need urgent help, email team@u-unite.me immediately

6. Stripe Payments & Refund Processing

All payments are processed securely through Stripe.

Refund timing:

Approved refunds are issued within 3–7 business days
Your bank may take additional time to release funds
Refunds are returned to the original payment method only

We cannot issue refunds to alternative accounts or cards.

7. International Orders

We ship globally through Printify’s fulfilment partners. International customers are covered by the same refund and replacement rules.

Please note:

Customs delays are outside our control
Import duties or taxes are the customer’s responsibility
We cannot refund orders refused due to unpaid customs fees

8. Return Shipping

Because items are produced on demand:

We do not accept physical returns
In most cases, Printify does not require the item to be sent back
If a return is required, we will provide instructions and a return address

9. How to Request a Refund or Replacement

Please contact us at support@u-unite.me with:

Your full name
Order number
Description of the issue
Photos or video evidence
Preferred resolution (refund or replacement)

We respond within 2–3 business days.

10. Consumer Guarantees Act (New Zealand Customers)

New Zealand customers are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

This policy does not limit your rights under New Zealand law.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.